LEGAL REFERENCE

Your Privacy Matters to Us

We built dewacash around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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dewacash Your Privacy Matters to Us

How We Handle Your Information

dewacash collects personal data — your name, email, phone number and payment details — to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver our services in supported Indonesian regions. We use encryption and secure servers to protect this information. We do not sell your data to third parties. Your payment history and account activity remain private and

are used only to improve your experience, detect fraud and comply with local regulations where we operate.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? Reach Out

Team online

Email Support

Contact our privacy team at [email protected] with any questions about how we handle your personal data, account information or payment details.

Live Chat

Our support team is available through live chat on your account dashboard to answer privacy concerns and explain our data practices in real time.

Account Settings

Manage your privacy preferences, review your stored payment methods and update your personal information directly from your dewacash account dashboard.

PLATFORM TRUST SIGNALS

Why Your Data Is Safe With Us

SSL Encryption

All data transmitted between your device and our servers is encrypted using industry-standard SSL protocols to prevent unauthorized access.

Secure Payment Processing

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways that meet international security standards.

Regular Audits

We conduct regular security audits and penetration testing to identify and fix vulnerabilities before they affect your account.

Limited Access

Only authorized dewacash staff with a legitimate business need can access your personal information; all access is logged and monitored.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations in supported...

Fraud Detection

Our systems monitor account activity for suspicious patterns and unauthorized access to protect your funds and personal data.

Our Privacy Commitment Across the Platform

Account Registration
We collect only the information needed to verify your identity and set up your account securely.
Payment Processing
Your DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text on our servers.
Live Casino Sessions
Your gameplay data and betting history are private; we do not share session details with third parties.
Sportsbook Activity
Your wagers, odds selections and account balance are protected with the same encryption as payment data.
Slot Lobby Access
Your slot preferences and play history are stored securely and used only to personalize your lobby experience.
Communication
We send account updates and promotional messages only to the email or phone number you provide; you can opt out anytime.
Third-Party Sharing
We share data with payment processors and fraud-detection partners only when necessary to complete your transaction.
PLATFORM SNAPSHOT

What This Policy Covers

01
Account Security Your login credentials, two-factor authentication settings and account recovery options are protected with multi-layer encryption.
02
Transaction Records Deposit and withdrawal history linked to your DANA, OVO, GoPay or QRIS account is stored securely and visible only to you.
03
Device Information We collect device type, IP address and browser data to detect fraud and ensure your account is accessed only by you.
04
Cookies & Tracking We use cookies to remember your preferences, keep you logged in and improve your experience; you can disable them in your browser.
05
Location Data We verify your location to confirm you are in a supported region; this data is not shared with advertisers or external partners.
06
Policy Updates We notify you of material changes to this privacy policy via email; continued use of your account means you accept the updates.

Privacy Policy Questions

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations in supported Indonesian regions. You can request deletion of non-essential data anytime through your account settings.

Yes. You can request a complete export of your personal data, account history and transaction records by contacting [email protected]. We will provide it in a standard format within 14 days.

No. We never sell your personal data to third parties for marketing purposes. We share information only with payment processors and fraud-detection partners necessary to operate our platform securely.

Your payment information is encrypted using SSL protocols and stored on secure servers. We never store full card or wallet numbers; payment processors handle sensitive data directly.

We monitor our systems continuously for unauthorized access. If a breach occurs, we will notify affected users immediately and provide guidance on protecting your account. We maintain cyber insurance to cover incident response.

Yes. Every promotional email includes an unsubscribe link. You can also manage your communication preferences in your account settings to control what messages you receive from dewacash.

Email [email protected] or use live chat in your account dashboard. Our privacy team responds to all inquiries within 48 hours and can explain our data practices in detail.